(Click the title for full description)
Billing Specialist
New Patient Coordinator
Clerical Specialist
Office Assistant
Finance Specialist/Bookkeeper
Therapy Aide / Office Assistant


  • Direct patient care with point of service documentation within a one-on-one treatment session
  • Indirect patient care through communication with team members including staff and family education through formal and informal in-services
  • Family communication at start of care through discharge as needed 

Billing Specialist

  • Data entry and billing submission utilizing modifiers and emphasizing accuracy for maximum reimbursement
  • Posts payments assuring proper payment to patient accounts and verifying all supplemental carriers have been billed
  • Manages A/R by monitoring account balances >90 days and taking proper steps to maximize recovery of outstanding charges
  • Identifies action plan for denied claims through reprocessing, reconsideration or appeals
  • Verifies veracity of account and generates monthly statements while also handling dispute calls from responsible parties
  • Completes insurance provider credentialing through application, submission and follow up

New Patient Coordinator:

  • Verifies insurance eligibility for therapy services with primary and secondary carriers through telephone calls and Navinet
  • Acquires doctor referral for therapy services
  • Updates patient pending status by monitoring and moving potential patients through the initial referral start of care process
  • Notifies families of referral for services, verifies responsible party and reviews their insurance coverage with them
  • Generates intake forms which must accurately reflect insurance coverage and responsible party information on a formal document authorizing initiation of care and obtaining all necessary signatures
  • Notifies therapists of completion of verification and authorization process and provides them with the necessary paperwork for start of care

Clerical Specialist:

  • Maintains and archives client list and patient charts to assure all clinical documents are received and made part of the permanent record; vigilance in this area is imperative for a successful audit
  • Acquires physician signatures on patient evaluations, summaries and discharges throughout the patient’s period of care
  • Orders equipment and supplies for start-up and existing communities; Communicates with vendors for best pricing and coordinates tracking of orders
  • Populates Excel spreadsheet detailing unit production per discipline for each Rehab1 satellite therapy site

Office Assistant:

  • Manages incoming calls from staff, facilities, doctor’s offices, insurance carriers, vendors as well as patients and their families
  • Processes paper checks and EOB’s indicating and allocating funds for each therapy site
  • Create new patient charts as necessary for accurate reflection of client’s entire history of care
  • Orders office supplies and clinical documents assuring adequate inventory supply for daily operations
  • Coordinates with Billing Specialist to assure accuracy of weekly charge entry
  • Sets up new hire email accounts
  • Updates facility, employee and physician lists as needed and on a periodic basis
  • Arranges rooms, accommodations and confirmations for seminars, off site meetings and continuing education
  • Initiates marketing calls to potential new Rehab1 sites in specific geographical areas as directed by the marketer
  • Assigned special projects

Finance Specialist/Bookkeeper:

  • Generates and distributes weekly payroll checks
  • Prepare and submit weekly, monthly and quarterly payroll taxes through online and paper submission as required in a timely manner to avoid penalties and interest charges
  • Enters incoming vendor invoices and processes payments as indicated
  • Prepares bank deposits and enters into Quick Books; responsible for monthly bank reconciliation and reporting
  • Prepares weekly financial reports for management
  • Submits ‘new hire reporting’ to the state
  • Prepares documentation for yearly workers compensation audits
  • Verifies and obtains current certificates of insurance for all subcontractors utilized by Rehab1